Last Mile Delivery Report | Download for insights from Scurri and IMRG | Scurri
Last Mile Delivery:
What consumers want and how retailers can take control
Scurri has partnered with IMRG to conduct original research surveying 1,000 UK consumers, revealing:
For more insights from the survey, download the full report below.
- 60% of consumers are attracted to personalised discounts in post-purchase emails
- 40% of shoppers leave a negative review in the hope it will prompt a retailer reaction
- Poor customer service prompts over half (53%) of consumers to leave a negative review
Post purchase communications
Scurri Track Plus
- Reduce WISMO queries with branded tracking emails using our new post-purchase communications tool
- Boost customer loyalty by communicating directly with your customers at a time of high engagement
- Customise and personalise your messaging to maximise upsell opportunities and boost customer satisfaction
Next steps
See examples of how we have helped leading retailers drive efficiencies, growth and profit.
Discover how our solutions solve delivery pain points for our customers.
Meet our customers and hear why they choose Scurri as their delivery management platform.